We take birds for last Veterinary inspections before shipping to ensure that they are no symptoms of disease or parasite at the time of sale and that our birds are completely healthy.(Their recent health certificates will be included in their documents) All birds come with a 72-hour limited health guarantee. If not we will replace the bird or give a full refund on the purchase price if proven not to be healthy at the time of sale. Once a bird leaves our home circumstances and conditions are beyond our control therefore we cannot guarantee the birds beyond this 72-hour period. If you’re avian veterinarian performs a health examination within the allotted time period (72 hours) and discovers a problem too costly to cure or a problem that cannot be cured we will replace the bird with one of the same kind or value or buy the bird back For that you must relinquish the bird back to me with a letter from the vet explaining the nature of the illness. This letter must be on the vet’s official letter pad with vet rubber stamp seal. The bird will be replaced or a refund of the full purchase price will be made.
In the event that the bird dies within 72-hours of purchase you must immediately refrigerate (not freeze) the bird’s body in a sealed plastic bag and deliver the death bird within 12 hours to a qualified avian vet for necropsy to determine the cause of death. If a viral disease or congenital hatch defect is determined to be the cause of death the bird will be replaced or a refund of the full purchase price will be made. This letter must also be on the vet’s official letter pad with vet rubber stamp seal. Before getting refund the death bird photos and video want to be shown to us including the identification band. It is understood that Seller will in no way be responsible for any veterinarian medical bills including charges for a necropsy or refund of any shipping charges if the bird was originally shipped to you. Buyer also understands that if the leg band is removed from the bird the Health Guarantee is null and void. The veterinarian must reference band number with the reason why the band removed when explaining any disease or cause of death.